Our year 2006 in review
Looking globally at 2006, I'm not sure if it would be accurate to say that it was a good year or a bad year. Certainly, it was a year. For Screaming Circuits, though, it was a really good year. Based on the amount of work all of you sent our way and the comments we received, I'm guessing that it was a pretty good year for most of you as well. Looking back, here is a bit of the good and the bad from 2006 at Screaming Circuits.
Good: We put three and a third million parts on some 40,000 boards last year. Our customers range from people who shoot stuff into outer space to hobbyists trying their hand at an after-work small business. Our largest non-governmental customer has a third of a million employees and our smallest has just the one.
Here are just a few of the comments we have received from the likes of you in 2006:
- "Excellent Service. Congratulations!!!"
- "Keep up the good work! Very professional staff, courteous and accessible!"
- "Great service for quick-turn around & prototyping - no more wirewrap!"
- "I am very happy with the service. This was my fourth order and I have not had any problems."
Bad: There was that month in late summer when we couldn't seem to do anything right. We take a lot of pride in our quality and our on-time delivery rates. That one month, though... A bit more than five percent of you had problems with the boards we built for you during that period and about five percent of you had your boards come back late that month. That's horrible as far as we are concerned.
That month gave us cause to take a hard look at things here. We had grown so much so fast and we just let it get away from us. After that month, we hired some more people and put in some new systems and processes. Every month since, we've done better in both quality and on-time delivery.
The paycheck is certainly a part of why we all come to work. But here at Screaming Circuits, we want to earn that paycheck by giving all of you more value and better service than you can get anywhere else.
Wishing you a happy and low-job-stress new year.